Frequently Asked Questions

Below is a list of the most common questions. If you don't find what you are looking for please feel free to contact us at info@ironhelmet.com.

I can see the game but can't see my Inbox or Events, whats up?

If you are running Ad blocking software please make sure you add Neptune's Pride to your list of trusted sites.

The game never gets past the loading screen.

Unfortunatly, NP requires some Flash storage to work. Please make sure you have not disabled storage by right clicking on flash and selecting the global options.

Somethings not right, where to I log a bug?

We love hearing about bugs and suggestions. We want the game to be polished and bug free. First check the Known Issues page and if it's not listed please email me directly on info@ironhelmet.com.

Why do I have to use my Google Account to log in?

We use Google to manage our accounts to ensure your security. We never see your password, and Google does not share any personal information with us other than your nickname and email address.

iPhone or Android Version?

We are slowly working on a HTML version of the game which will allow you to enjoy the game on any modern browser. Stay tuned!